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How to request a refund for Listonic Premium

Google Play or the App Store handles Premium payments, so you request a refund in the store where Premium was bought. The store reviews the request and decides whether to refund you.

Cancel the subscription first

A refund request doesn’t stop the subscription, and canceling the subscription isn’t a refund request. If you don’t want Premium, do both: cancel the subscription so the store doesn’t charge you again, and request a refund for the last payment. To cancel, see How to cancel a Listonic Premium subscription.

Deleting the app or your Listonic account doesn’t stop payments or refund you.

Request a refund in the store

Sign in to the same Google or Apple account that was used to buy Premium.

On AndroidOn iPhone5 steps4 steps

Android

  1. In a browser, open play.google.com.
  2. Click your profile picture in the top right.
  3. Choose Payments & subscriptions, then Budget & order history.
  4. Next to the Listonic order, click Report a problem.
  5. Choose a reason, say that you want a refund and submit the form.

Google usually replies within one day, sometimes up to four days. If more than 48 hours have passed since the purchase, Google may refer you to us. In that case, contact us and include the purchase confirmation with the order number. For details, see Google Play Help.

iPhone

  1. Open reportaproblem.apple.com.
  2. Click I’d like to and choose Request a refund.
  3. Choose a reason and click Next.
  4. Select the Listonic subscription and click Submit.

Apple usually replies within 24–48 hours. Only Apple can grant a refund for an App Store purchase, so we can’t request it for you. For details, see Apple Support.

Can’t find the purchase?

  • Check the purchase confirmation email. An order number starting with GPA. means a Google Play purchase. An Apple receipt with an order ID starting with M means an App Store purchase.
  • Check other accounts. Premium may have been bought on another Google or Apple account, for example a second account on the same phone.
  • Charge still pending? Apple doesn’t accept a refund request until the receipt arrives. Try again once you get it.

When you need our help

If the store refers you to us, or you don’t know where Premium was bought, contact us from the app: Help & feedback  → General feedback. Include the purchase confirmation, so we can find the order faster:

  • Google Play: send the order number starting with GPA. You’ll find it in the purchase confirmation email or in your Google Play order history.
  • App Store: forward us the purchase confirmation email from Apple.

If you send a screenshot, cover other transactions and card details.

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